Policies for PrismForge 3D

What we collect. When you place an order or contact us, we collect the details you provide: your name, email address, phone number (if you give it), shipping address (if you choose shipping), and the details of your order — design choices, colors, any text you add, and anything you describe for a custom order.

Why we collect it. To fulfill your order, respond to your messages, and confirm quotes for custom work. We don't use your information for anything else.

Where it's stored. Order and contact details are stored in the site's order database.

Payments. Payments are handled by Stripe's hosted checkout. Your card details are entered on Stripe's own pages and never touch this site.

Sharing. We never sell or share your personal data with third parties, except as needed to deliver your order (for example, sharing an address with a shipping carrier).

Retention. We keep your information only as long as needed to complete and support your orders.

Your data, your call. Want to see what we have, or have it deleted? Email hello@prismforge3d.com and we'll sort it out.

When an order is accepted. Printable items are accepted when you pay at checkout. Custom orders are accepted when you approve my quote.

Pricing. Prices shown on the site are starting prices. Custom quotes are confirmed with you before anything is charged.

Handmade means handmade. Everything is a handmade 3D print, so small variations in finish, size, and color are normal — that's part of the charm of buying from a local maker.

Colors. Filament colors are close, but not identical, to the palette shown on screen. If color accuracy matters, mention it and we'll do our best.

Designs. The owner's designs are the business's intellectual property. Please enjoy your print, but don't resell the designs or use them to start your own line.

Your custom ideas. When you commission a custom piece, you're responsible for making sure the idea you're asking us to make is yours to use.

Damaged or defective. If your print arrives damaged or defective, email orders@prismforge3d.com with a photo within 7 days of receiving it and we'll reprint it or refund you — your choice.

Custom orders. Custom pieces are printed only after you approve the quote and pay, and are non-refundable once printing starts — unless the print is defective.

Cancellations. Cancellations before printing starts are fully refunded.

Local pickup. Pickup issues are handled personally — we'll make it right, just reach out.

Local pickup. Free local pickup / meet-up in Chattanooga, TN — free, and we coordinate a time and place that works for you.

Shipping. Flat $10 US shipping · free over $250 · free local pickup in Chattanooga — one flat rate, no surprises.

Print time. Most pieces take about 1–3 days to print, before pickup or shipping time.

Questions about anything on this page? Email hello@prismforge3d.com for general questions, orders@prismforge3d.com if you're asking about an existing order, or travis@prismforge3d.com for custom work. Prefer the form? Contact us here.